Shipping Policy

These terms explain how Dunelvi prepares and delivers orders.

Order processing and fulfillment

Orders may be prepared and shipped by third-party logistics providers. The shipping origin may vary depending on product availability and destination country.

Destinations, timeframes and costs

The store offers shipping methods only to destinations enabled at checkout. Applicable charges are displayed before purchase. Delivery times are estimates and may be affected by customs, public holidays, logistical incidents or circumstances outside Dunelvi's control.

Shipping to Argentina

We currently ship the fireplace diffuser and pet brush to Argentina at no shipping charge. LED car mats are not available for delivery to Argentina.

Depending on the supplier route, estimated transit times are 20–35 days for the brush and 15–45 days for the diffuser, plus approximately 1–3 days of preparation. These are estimates, not guaranteed delivery dates; customs may add delays.

Free shipping does not cover possible import duties, taxes or postal handling fees charged at destination. Tracking coverage may be limited after arrival in the country.

Tracking

When a carrier provides a tracking number, it will be attached to your order and communicated to the email address used at checkout.

Incorrect address and delivery issues

Check your address before ordering. If you notice a mistake, contact us as soon as possible. We may be unable to change an address after the order has been processed or handed to the carrier.

Customs and taxes

Taxes, charges and customs requirements depend on the destination and logistics route. We do not guarantee an absence of additional charges unless expressly stated for a specific destination.

Support

For shipping questions contact info.supportdunelvi@gmail.com with your order number.