Returns and Refunds Policy

To request a return or refund, email info.supportdunelvi@gmail.com, quoting your order number and the reason for the request.

Defective, damaged or incorrect products

If your item arrives defective, damaged or different from what you ordered, please contact us as soon as possible. We may request photographs or video where helpful to investigate the issue.

We recommend reporting such issues within 7 days of delivery to make handling with the logistics provider easier. This recommendation does not limit any rights granted by applicable law.

Other returns

Returns not related to a defect, damage or fulfillment error will be handled in accordance with applicable law and the product's condition. Where possible, keep the item, accessories and packaging until you receive our instructions.

Return shipping costs

Where a return results from a defective, damaged or incorrectly supplied item, Dunelvi will arrange the appropriate solution. In other cases, return costs may be borne by the customer where permitted by applicable law and the circumstances.

Refunds

After we receive and inspect a return, we will tell you the outcome. Eligible refunds will be processed to the original payment method. The time to appear in your account depends on the payment provider or bank.

Cancellations

If you wish to cancel, contact us promptly. We will try to stop the order if it has not yet been processed or shipped, but cannot guarantee cancellation once fulfillment has begun.