Privacy Policy

This policy explains how Dunelvi processes personal data when you visit the store, contact us or make a purchase. Processing is carried out in accordance with applicable legislation, including the Llei 29/2021, de 28 d’octubre, qualificada de protecció de dades personals of the Principality of Andorra.

Data controller

Dunelvi
Andorra la Vella, Andorra
info.supportdunelvi@gmail.com

Data we may process

  • Identification and contact details, such as your name, email address and addresses.
  • Order information, products purchased, amounts and shipping status.
  • Technical and website usage information, such as your IP address, browser, device and cookies.
  • Messages and documents you send us when requesting support or dealing with an issue.

Purposes

  • Processing orders, payments and deliveries.
  • Providing customer service and handling returns or complaints.
  • Preventing fraud, abuse and security issues.
  • Complying with legal and accounting obligations.
  • Improving the store and, where applicable, sending marketing communications with the necessary legal basis or consent.

Legal basis

As applicable, we process data to fulfil a purchase or request, comply with legal obligations, pursue legitimate interests related to the security and operation of the store, or on the basis of your consent where required.

Service providers

We may share strictly necessary data with Shopify, payment providers, logistics providers, support providers and other technical providers involved in delivering the service.

Retention

We will retain information for as long as necessary to provide the service, resolve issues and comply with legal, tax or security obligations.

Your rights

You can request access, rectification, erasure, objection, restriction and, where applicable, portability of your data by writing to info.supportdunelvi@gmail.com. You can also lodge a complaint with the Agencia Andorrana de Protecció de Dades (APDA).

Cookies

See our Cookie Policy to learn more about these technologies and how to manage your preferences.